We're here to help. If you can't find the answer you're looking for, please contact us.

Phone: (818) 396-9006
Email: foarusofficial@gmail.com

Orders

How can I track my order?

Once your order has been shipped, you'll receive a confirmation email with tracking information so you can follow your delivery.

Can I change or cancel my order?

If your order has not yet been processed or shipped, we'll do our best to accommodate your request. Please contact us as soon as possible.

Shipping

How long does shipping take?

Processing and shipping times vary depending on your location. Once your order ships, you'll receive a tracking number by email.

Do you ship within the United States?

Yes, we currently ship throughout the United States.

Returns

Do you accept returns?

No. Due to the handcrafted nature of our products and for hygiene and safety reasons, we do not accept returns or exchanges.

What if I receive the wrong item?

If you receive the wrong item, please contact us within 7 days of delivery with your order number and photos. We'll send the correct item at no additional cost.

What if my order arrives damaged?

If your order arrives damaged, contact us within 7 days of delivery with photos of the item and its packaging. We'll review your claim and provide an appropriate resolution.

Products

Are your products handmade?

Yes. Every candle, reed diffuser, and car freshener is handcrafted with care using high-quality ingredients and premium fragrance oils.

What wax do you use?

Our candles are made with natural soy wax for a clean, long-lasting burn.

How long do your candles last?

Burn time depends on the size of the candle and proper candle care. Following the care instructions will help you get the best performance.

How long do reed diffusers last?

Our reed diffusers typically provide fragrance for several weeks, depending on room size, airflow, and temperature.

How long do car fresheners last?

Our car fresheners generally last several weeks, depending on heat, sunlight, and ventilation.

Candle Care

How can I get the best burn?

  • Trim the wick to ¼ inch before each use.

  • Allow the wax to melt evenly across the entire surface during the first burn.

  • Do not burn your candle for more than 4 hours at a time.

  • Never leave a burning candle unattended.

Contact

If you have any questions, we're happy to help.

Phone: (818) 396-9006
Email: foarusofficial@gmail.com